About us: We  offer free, confidential, impartial and independent advice and information on a wide range of subjects. 

We can work with you to sort out any debt worries and claim all the benefits you may be entitled to. We can help with housing and employment problems, or deal with queries about consumer or tax issues. We can advise on legal matters, answer questions about immigration, and we have lots of experience on family and personal matters too.

The bureau is a charity, dependent on a workforce of paid staff and trained volunteers. We are supported by Hyndburn Borough Council and also receive funding from the Legal Services Commission, Community Legal Service, ERDF and SRB funding and the Dept. of Health.

We speak up for change in social policies; from our clients' experiences we can see where services and policies are failing. We call this work "Campaigning for Change". The Bureau is a member of the National Association of Citizens Advice Bureaux (now also known as Citizens Advice), which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.
 
Our Aims and Principles:

The Citizens Advice service aims to ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively

and equally

to exercise a responsible influence on the development of social policies and services, both locally and nationally.

We are an independent service providing free, confidential and impartial advice to everybody regardless of race, sex, disability or sexuality, seeking to resist and challenge acts of discrimination.